We care about you, your family and your pets!

4/7/2020 (Permalink)

At SERVPRO of Dover/ Middletown, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a broken water pipe which has caused water damage in their home, mold in their office building. These are difficult situations and can cause emotion strain which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We know where they leave the key in case they are not there. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people.  That’s what it’s all about. 

One of our marketing employees, Lee Ireland, loves to take pictures of pets he meets at estimates. Besides the fact that he loves meeting them, it helps show that we care about them as much as we care about you!