Emergency Ready Program

9/16/2022 (Permalink)

SERVPRO ofDover/Middletown is a full-service restoration firm servicing commercial customers. We specialize in commercial drying, cleaning and decontamination needs. Our collaborative method reduces operational risks, minimize downtime, and gets your business back up and running as quickly as possible.

The SERVPRO Emergency Readiness Program will help you create a cloud-based directory of staff emergency manuals, emergency contact information and critical building information in case of an emergency. Since most disasters happen after normal business hours or when you are away, your team will have all this data at theirfingertips, wherever you need it, with a push of a button.

SERVPRO of Dover/Middletown is here to help with all your mitigation and restoration needs 24 hours a day, 7 days a week. Contact our office at 302-735-9940 for assistance.

SERVPRO Emergency Ready Profile

1/11/2022 (Permalink)

Emergency Ready Profile

Disasters do not always occur during normal 9 to 5 business hours.  A fire, burst water pipe, broken sprinkler or a sewage backup can strike at 3 o'clock in the afternoon or 3 o'clock in the morning. 

Is your business prepare to handle the unknown? Would someone in your organization know who to call or what to do at 3 am when a water pipe bursts or the toilet overflows? 

The SERVPRO Emergency Ready Profile (ERP) can provide you a checklist of what to do and who to call in the event of a fire or water damage. An updated ERP allows for a quick response time that will help keep your employees safe and reduce any interruption to your business.  

An ERP provides key contact information as well as vital property information such as shut off valve locations with photos.  Your business' ERP is readily available through an app on your mobile device whenever and where ever you need it.

Don't wait for disaster to strike. Contact SERVPRO of Dover/Middletown to schedule your free SERVPRO Emergency Ready Profile today. 

Improving Air Quality

9/14/2021 (Permalink)

HVAC vent

What is in the air your employees and customers are breathing each day? In the age of COVID-19, air qualify is more important than ever.  So what's actually going on in your business' HVAC system?  

Overtime, different contaminants collect and build up in your air ducts. Contaminants, such as dust, dirt, pollen, bacteria, insects and even rodents. These contaminants diminish your indoor air quality and may cause damage to the HVAC system. Inspecting your HVAC system should be high priority. 

SERVPRO of Dover/Middletown is here to help your business.  SERVPRO will inspect your HVAC system and ductwork and make recommendations on how to best address any concerns about indoor air quality. Keeping your HVAC system and ductwork clean can potentially extend the life of the system. The SERVPRO duct-cleaning system is proven and cost-efficient. 

Safeguarding your Business

9/14/2021 (Permalink)

Emergency Ready Plan

Disaster may strike any time. The sustainability of a business can be jeopardized by fires, floods and even a National Pandemics. Most businesses are not adequately prepared in case of an emergency or disaster. 

SERVPRO of Dover/Middletown is here to ensure your business is ready for anything. The SERVPRO Emergency Ready Plan (ERP) is a quick convenient emergency disaster plan. The ERP contains critical property information such as shut offs, facility and utility contact information as wells other key contact information.  In addition to the free ERP, SERVPRO offers proactive ways for your business to prevent potential loss of business. The Certified: SERVPRO Cleaned is a cleaning and disinfecting program. A proactive cleaning gives employees and customers the peace of mind that the structure has been protected by SERVPRO. 

Will your Employees know what to do in an Emergency

8/25/2021 (Permalink)

No matter if your business has 2 employees or 200 employees does everyone know what to do in an emergency? Most times the answer is NO. The SERVPRO Emergency READY Profile (ERP) will help ensure that your business is equipped to handle whatever happens.

So what is an ERP? 

An ERP is:

• A no cost assessment of your facility 
• A concise profile that contains critical information needed in an emergency that can be accessed digitally from your phone or tablet
• Provides facility details such as: shut off values locations and important contact information 
• Acts as a guide to getting you back into your facility quickly and safely after an emergency

Knowing what to do and who to call in advance is key! Let SERVPRO of Dover/Middletown be your disaster mitigation and restoration provider.

Defense Against Mold Growth

11/2/2020 (Permalink)

Surface Growth from High Humidity

Did you know high humidity in your commercial building can cause serious structural and indoor air quality issues over time?  The key to avoiding costly future restoration is to keep the humidity between 30-45 percent.  If humidity is high for a long period of time, surface growth can become an issue.  SERVPRO of Dover/Middletown professionals have the equipment, training, and experience to remediate any growth issues.  When air quality in your building matters, technology and equipment must be counted on to perform.  Here are a few of the tools used by our franchise.

Thermohygrometers measure temperature and relative humidity.  SERVPRO professionals can calculate and create an environment most conductive to drying.  

Ultra Love-Volume (ULV) Foggers will atomize liquid antimicrobial agents, producing a fine mist that can easily penetrate the site where growth may accumulate.  This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach area.

HEPA Vacuum differ from conventional vacuums in that they contain filters that are capable of trapping extremely small, micron-sized particles. A true HEPA filter can trap 99.97 percent of all airborne particles larger than 0.3 microns.

The bottom line?  We at SERVPRO of Dover/Middletown have the training and equipment to make it "Like it never even happened."

Certified: SERVPRO Cleaned

11/2/2020 (Permalink)

Certified: SERVPRO Cleaned sticker

Being open for business is just the beginning of our new journey forward.  Employees may be hesitant to return to work and customers may wonder whether the business they patronize are safe.  The COVID-19 pandemic has changed what it means to be clean.  

Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to commercial locations to address the current COVID-19 global pandemic.  This is a level of clean that goes far beyond janitorial or carpet cleaning.  This is a proactive viral pathogen cleaning.  SERVPRO professionals are trained and experienced in bio hazard decontamination always adhering to the cleaning and decontamination standards set by the CDC and local authorities.  We take the utmost care while disinfecting, we will will help ensure you and your business are set up to inspire consumer confidence as the economy begins to reopen.

SERVPRO's Disaster Recovery Team

9/28/2020 (Permalink)

SERVPRO Disaster Recovery Team Assisting SERVPRO of Dover/Middletown at a Middle School in Dover, DE.

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO of Dover/Middletown (302) 697-9776

Clients for the Commercial Large Loss program include the following:

• The Hospitality Industry
• Property Managers
• Universities
• Municipalities
• Large Commercial Spaces

Should a storm or major event strike, call SERVPRO of Dover/Middletown (302) 697-9776!

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO of Dover/Middletown (302) 697-9776 is prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recently the Catastrophic Storm Response Team assisted SERVPRO of Dover/Middletown (302) 697-9776 when disaster hit a local school.

Commercial Water Damage

4/13/2020 (Permalink)

A small water pipe can cause a lot of water damage.

No one wants to discover water damage from a storm on a Monday morning. Unfortunately, a commercial facility is more likely to have a larger, more significant damage than a residential home. This is not only because of the facility's size, but it is also because commercial facilities generally have longer periods without anyone there (i.e. overnight, weekends, holidays). Because of this, it is important to have a plan in place in case a disaster does happen. 

Did you know that SERVPRO of Dover/ Middletown does commercial damage restoration? We know the stress and anxiety that water or fire damage can bring to your business. We are dedicated to limiting your business interruption by being faster to any size disaster. We can be on-site within a few hours to help reduce future damage water can cause. We have the right equipment, procedures and training to help ensure the structure is clean & dry the first time, saving you time and money. 

Keeping Your Business Air Quality Safe

4/12/2020 (Permalink)

Sick Building Syndrome: In the 1970’s sick building syndrome became apparent as groups of people displayed similar symptoms after having spent extended periods of time in buildings with poor air quality. Good judgment and immediate attention can correct the situation and save you money in the event of litigation. People most at risk include, but are not limited to Infants & Children, Pregnant women, Elderly, People with compromised respiratory systems or asthma / allergies, and those with weakened immune system.

Control Moisture and Reduce Mold - Act within the first 24 to 48 hours *

• Correct any water leaks or standing water.
• Remove standing water under cooling coils or air handling units.
• Properly maintain humidifiers, if used.
• Replace wet or visibly moldy insulation materials.

Proper Maintenance Saves Money

Estimated made by the World Health Organization say that poor indoor air quality costs $60 billion in employee sick leave and lost production.

Part of your responsibility to the tenants, workers and students who work and play in your buildings includes proper maintenance and prompt response to any situation that can cause illness or health concerns. SERVPRO of Dover/ Middletown is available when it matters!

Commercial Property Damage? We Do That To!

4/9/2020 (Permalink)

Minimizing your company’s loss in inventory, property damage, customer base, competitive position and even reputation is critical after a disaster occurs. By giving SERVPRO of Dover/ Middletown a call, you can be confident that your operational and cost concerns are top of mind with our team of commercial restoration services specialists. 

Our goal is getting your business back to normal as soon as possible. We will respond quickly to contain the damage so that we can begin the restoration process. Even if only a small portion of the building is affected, we can set up a containment area so that business may be conducted as usual (scenario based). We know that one day without business can lead to other struggles. That is why you can count on us to help!

Does your company have a plan in place for emergencies?

9/4/2019 (Permalink)

How quickly your company can get back to business after a tornado, fire, or flood often depends on the emergency planning done today.  While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place and practice for all kinds of emergencies.  The following are basic measures business owners and managers can take to begin preparing. 

Develop a Business Continuity Plan

Review Insurance Coverage

Prepare your Emergency Plan

Practice the Emergency Plan

Secure Your Facility and Equipment

Improve Cyber Security

We can help you in the venture by completing an Emergency Readiness Plan for your business.  We are now linking all of our commercial clients with the 911 dispatch center so that the Emergency Responders know everything they need to know about your building.  SERVPRO of Dover/Middletown is always here to help!

Apartment Management??? Quick tips to keep you and your residents dry!

8/30/2019 (Permalink)

Don’t let water ruin your day! Call SERVPRO of Dover Middletown for all your needs!

With so many shared walls and spaces, water damage in an apartment community can get messy pretty quickly. Of course you can never know when an emergency situation will occur, but it’s in your best interest as a property manager, as well as in the best interest of your residents, to always be ahead of the game. Take these measures today to prevent water damage tomorrow.

1. Check On Aging Appliances Regularly – If the property you manage includes a fridge, dishwasher, and/or washer/dryer in unit, you should closely monitor the age of the appliances as well as routinely checking them for cracked or damaged hoses or connections. Washer hoses should be replaced about every five years. It’s a good idea to replace washers and dryers before there’s a problem. It may cost more money now, but it could save you a lot of money and a headache or two in the future.
2. Repair Old or Damaged Roofs When It’s Dry – Don’t wait for a big rain storm to find out that the roofing at your unit(s) needs replacing. Make routine checkups to monitor the condition of the roof(s) at your property. Make time and room in the budget to make any replacements or upgrades necessary during the dry season so that you can avoid water damage in the wet season.
3. Stay in Touch with Your Residents and Know When they’re Traveling – Many people go on vacations during the summer. Talk to your residents about having their water shut off while they’re gone or, alternatively, having someone check on their apartment from time to time while they’re gone. If a water leak occurs while they’re away and no one is checking in, a small problem could potentially turn into something much worse.
4. Clear Downspouts Consistently – This is especially important if there are a lot of large trees throughout your apartment community. When leaves, branches, and other debris clog the gutters, the risk of flooding is increased. Clear all debris from the gutters frequently. If you know a storm is about to hit, make sure everything is clear and that water is being effectively carried away from the building.
5. Apply Dry-Proofing Methods – One cost effective way to prevent large scale water damage in low-lying areas is to apply waterproofing coatings and sealings. You can also elevate electrical equipment at least three feet off of the floor and install waterproof structures around circuits and electrical breakers.
6. Check For HVAC System Blockages – If the line that moves condensation from the HVAC system is backed up, it can create serious water damage. Backed up water can seep through ceilings and through light fixtures or in between walls. When water leaks between walls, it can go undetected and result in mold damage in addition to water damage.

Emergency Ready Program

8/13/2019 (Permalink)

Did you know that 40% of businesses never reopen after suffering a disaster? Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.  No one ever plans on a disaster, but now, you can plan for it.  The ERP (Emergency Ready Profile) is a no cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future.  We will put together a concise Profile document that contains only the critical information needed in the event of an emergency.  It establishes SERVPRO of Dover/Middletown as your disaster mitigation and restoration provider.  The Profile provides facility details such as shut-off valve locations, priority areas, and priority contact information.  Be disaster aware, take action to prepare!

Document Restoration

8/9/2019 (Permalink)

Did you know SERVPRO has its own Document Restoration Team?  SERVPRO's technicians are trained to use the most advanced technology available for document recovery and drying.  Why choose SERVPRO?

Vacuum Freeze Drying

Vacuum freeze drying is the most efficient and effective way to salvage water damaged documents.  We use sublimation-turning a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents.  This process can recover even the most delicate items-from documents to photographs and x-rays, to entire business archives.

Digitizing

With the new age of technology, digitizing records and documents has become a standard practice in most industries.  This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button.  If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation

Gamma Irradiation is a process used for clean/disinfecting and decontaminating documents or other consumer goods.

Certified Destruction

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials.  All entities need to be certified that their products and materials are destroyed.  The guarantee of certified destruction is to protect one;s liabilities, brand image or proprietary information.  We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

Commercial Cleaning.

1/22/2019 (Permalink)

When you think of commercial cleaning, you may not think of SERVPRO Of Dover Middletown, but that should change. SERVPRO has been in the business of commercial cleaning since 1968. Whether you need odor removal for your business or a deep carpet cleaning, SERVPRO of Dover Middletown should be your go to choice for high quality service, that will be done the right way the first time around. If your cleaning services require more than what your standard cleaning staff can handle that's where we can step in with over 40 years of experience, and a highly trained staff, let us help you get your business back to its original state, "Like it never even happened." That way you can get back to doing what matters the most, and that is working with and helping your customers!

Specialty Cleaning Services

1/22/2019 (Permalink)

Unfortunately accidents do happen in this life, and sometimes when these issues arise in a business or workplace, business owners, managers, or staff may not be sure where to turn for help. Here at SERVPRO Of Dover Middletown we offer Bio hazard cleanup, trauma and crime scene cleanup, as well as cleaning of Methamphetamine Labs. If your business is in need of specialty cleaning services for any sort of these issues, SERVPRO Of Dover Middletown is the best choice that you could make for the safety of your business as well as customers, for us to come and make sure that any and all contaminants are dealt with and removed safely and effectively. SERVPRO Of Dover Middletown is the industry leader with over 40 years of experience and a highly trained staff who are ready to complete the job to the best of their ability at all times. Give us a call today at 302-735-9940.

Commercial Hard Floor Cleaning

7/31/2018 (Permalink)

Although many people view hard flooring as an easier cleanup, it still takes the proper care and maintenance year round to keep it looking presentable and clean.  According to the Institute of Inspection of Cleaning and Restoration Certification (IICRC), the first step to maintaining your hard surface flooring is identifying the type you have. The IICRC states that there are primarily six different categories of hard flooring such as, natural stone, concrete, ceramic, wood, resilient and specialty. Each category may take a different method of cleaning to ensure that it lasts a long lifetime.

      Using a walk off mat is critical to keeping dirt and extra contaminants from entering your building and sticking to your flooring. Just as dirt wears down carpet, it also can damage and cause erosion on hard surface flooring. According to the IICRC, five feet of walk off mat will reduce dirt from entering the building by 33% and 25 feet of walk off mat will reduce almost all dirt by time the person has entered your clean Nashville business.

      Make sure to clean up spills right upon discovering them. This is not only extremely important for your customers’ safety, but also will stop from causing a stain or water damage on your flooring. Find the proper cleaning product for the type of flooring you have, mark off the area, clean the spill up and dry the area fully before letting people walk back over the surface.

      We spoke previously about vacuuming carpet regularly to eliminate dirt build up and although there is isn’t much material for dirt to build up on with hard surface flooring, the dirt will cause erosion, breaking down the flooring and possibly causing visible damage. Make sure to provide daily maintenance to the surface by mopping, scrubbing and cleaning the area thoroughly after the commercial traffic is done for the day. This will lead to a longer lifespan and will help eliminate replacing the flooring early on.

      Last but not least, sometimes it’s nice to treat your flooring to some special treatment. If there are stains or tough to clean spots that have developed over time, this doesn’t always mean that the floor needs to be replaced. Contact your local restoration company to help clean the surface with their specialty equipment.

Are your business' ready?

7/31/2018 (Permalink)

Your company is expanding, or perhaps you have already opened new locations. On any given day your sales team is firing on all cylinders, your office is bustling with activity and your operations team is running circles around itself trying to keep up.

Maybe your territory is limited to Delaware, perhaps regional, or even nationwide. You know one the biggest threat to your organization is operational downtime.

That's where we can help.

SERVPRO of Dover Middletown is a full service commercial restoration firm. We specialize in commercial drying, cleaning and decontamination needs. Our upfront approach uses a collaborative method to reduce operational risks, minimize downtime and save you money.

Consider this: 50% of businesses that suffer a major disaster will never reopen. And of those that reopened, most of them had a plan.

Do your employees know your chain-of-command?

Do your night teams know where your water shut-offs are?

Would your employees be able to direct first responders to your fire riser room?

Put simply: Is your team prepared to deal with situations like fire, water & mold damage? What about situations bigger than your Operations capacity?

Thankfully, SERVPRO of Dover Middletown is your ace-in-the-hole with our robust Emergency Readiness Program and Service Level Agreements.

With the Emergency Readiness Program SERVPRO will help you create a functional cloud based data set that can be used for things like staff emergency manuals, emergency contact information and building emergency critical information. Because disasters often happen when you are away, your team will have all of this data at their fingertips, wherever you need it, with a push of a button.

To strategically align your building operations to make sure you have the help you need in an emergency, give us a call today. The consultation and Emergency Readiness Program is offered at no cost to your facility.

Bar/Resturant onwers need this info!

7/31/2018 (Permalink)

During 2006-2010, an estimated average of 7,640 structure fires in eating and drinking establishments were reported to U.S. fire departments per year, with associated annual losses of:

• Two civilian deaths
• 115 civilian injuries
• $246 million in property damage

In eating and drinking establishments, direct property damage per fire was 75% lower when a wet pipe sprinkler system was present, compared to fires with no automatic extinguishing equipment present.

Fires are less common during the overnight hours (from Midnight to 6 a.m.) but cause more property damage.

Structure Fires in Eating and Drinking Establishments by Major Cause (2006 - 2010)

Fires

1. Cooking equipment 57%
2. Heating equipment 10%
3. Electrical/Lighting equipment 7%
4. Smoking material 7%
5. Intentional 5%

Property Damage

1. Cooking equipment 40%
2. Electrical/Lighting equipment 13%
3. Intentional 10%
4. Heating equipment 7%
5. Smoking Material 5%

Total annual property damage for eating and drinking establishments = $246 million

If your commercial kitchen is affected by a fire or in need of a deep clean call SERVPRO of Dover Middletown. 

We’re Fire and Water Damage Specialists

As fire and water restoration specialists, we have the training, experience and specialized equipment necessary to restore your home or business. We are committed to providing superior service while restoring your property back to pre-fire condition.

• Fire & Smoke Restoration Technician
• Odor Control Technician
• Upholstery & Fabric Cleaning Technician
• Water Damage Restoration Technician

If you want a job done right the first time, give us the professionals a call first, we will leave it looking "Like it never even happened."